Customer Assurance Packages


Customer Assurance Package
Comparison Matrix


Package Cost FREE (Pay $30.00 and Get $30.00 GetFeetWet Gift Card) 3% of product price
Package Type Enhanced Order Fulfillment  Services for worry free handling of occasional issues relating to product handling, quality, and loss. No-Questions-Asked 60-Day Product Return program
Recommended For Clients: -with critical delivery requirements
-looking for no hassle problem resolution
-looking for full insurance coverage against loss while in transit
-looking to test drive a product
-unsure that the product will meet the requirements
-clients with timing requirements waiting for unreleased products


Product Purchase Price Refund Not Applicable Full Purchase Price Less Shipping Cost
Shipping Fee Inbound (from client) Free Pre-Paid Label faxed on request Client chooses and pays for shipping services
Shipping Fee Outbound  (to client) Free FEDEX 2nd-Day Service Not Applicable
What must be returned Defective parts to be replaced Everything received as part of the package for full credit. Missing items will be charged against credit.
Product Condition Used but not abused Used but not abused and compete (see Refund Amount below)
Cross-Shipping 2nd-Day Service within 24 hours from notification Not Applicable
Period in Effect 15 days from date of delivery except in case of loss in which case it will be from date of purchase. 60 days from the date of purchase
When to Purchase At the time of purchase or at anytime before the package ships At the time of purchase or at anytime before the package ships
Insurance against loss or damage in transit Covered for loss or damage while product is outbound to client Not Applicable
Refund Amount Not Applicable 100% refund of purchase price less shipping and any adjustments for unreturned or damaged accessories
Who to Contact GetFeetWet GetFeetWet
How to Order Add package when adding covered  product to cart Add package when adding covered  product to cart
What Products are covered Most Systems, components, accessories Selected systems

 Access Standard GetFeetWet Company Return Policy